Dear PrimeData Customers,
They’re two types of errors that could occur on our platforms;
1. Server Error – this error occurs between API communications on our website/app (You can always contact the admin to rectify it)
2. Error from the respective companies from which we buy & resell these products (e.g. MTN, GLO…)
Please, be informed that we don’t manufacture the products that we resell on our platforms!
You need to know that the downtime or failure of any product is from that respective company (e.g. MTN) and NOT from our system.
Hence, we can only hope the respective companies resolve the issue as soon as possible whenever they arise.
Our other services are however available for your use.
Thank you for your understanding.🙂
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